Frequently Asked Questions

Q: Is breakfast included?

Rather than serving breakfast in-house we have partnered with our neighbours at Dose Coffee to include gift certificates for the cafe/restaurant with your individual room reservation. Full house reservations do not include breakfast as we provide access to the fully equipped kitchen. The coffee bar is accessible to both individual room and full house rentals.

Q: Is there parking?

Yes, we have free parking onsite. There are a few street-front spots located out the front door on Mackenzie Avenue or beside the house on 3rd Street. There is also space for 2-3 vehicles behind the house, accessed via the alleyway off 3rd Street.

Q: Is there air conditioning?

Yes, we have a cooling system to keep our guests comfortable throughout the summer.

Q: Is there space to safely store my skis/ snowboards/ bikes (equipment/gear)?

Yes! We have a gear drying room at the back of the property as well as a detached, secure garage that can safely store bikes and skis/snowboards depending on the time of year.

Q: What is the cancellation policy?

Please view our cancellation policy here

Q: Can I bring my pet?

Unfortunately, we have a no-pet policy at this stage.

Q: Will I have a private bathroom?

There are 3 shared bathrooms at the Copeland - 1 half-bathroom on the main floor, and 2 full-bathrooms on the 2nd floor. If your group has booked the whole property, you will have exclusive access to all 3 bathrooms. If you have booked a room or 2 and there are other guests staying in the other room(s), the main floor bathroom will be shared between all parties (sanitised daily), and at check-in our staff will designate a 2nd floor bathroom for your group to exclusively use. We do not typically have 3 groups in-house at a time, but if this occurrence arises we will inform you prior to confirming your booking that you may be sharing a bathroom with another party.

Q: What taxes do I have to pay on my Copeland stay?

As an accommodation provider in BC, we are required to charge 5% GST (Goods & Services Tax), 8% PST (Provincial Sales Tax for Accommodation), and 2% MRDT (Municipal & Regional District Tax).

Q: Where should we eat? 

The Copeland is perfectly located to check out many of Revelstoke’s dining options. Check out our Town & Culture pages for info on a few of our favourite spots!

Q: Is The Copeland close to downtown? 

Yes! We are located right in the heart of Revelstoke, just a block away from downtown.

Q: How do we use the Miele Coffee Machine?

Check out the videos below! If you’re still stuck please reach out and we’ll be happy to assist.